Oxford Cat Clinic Marston – Vets in Oxford
Clinic Overview
Oxford Cat Clinic Marston presents as a cats-only practice (owners describe it as a “feline specialist” clinic), which some reviewers say makes visits and admissions less stressful for timid cats because there are no dogs in the environment. In recent reviews, owners mention thorough, unhurried consultations (including time spent on history-taking) and the ability to arrange diagnostics quickly—one cat was admitted the same day for a scan and a “batch of blood tests.” There are also accounts of inpatient care with regular updates: one owner credits the clinic’s protocol and overnight hospitalisation support with helping their cat recover from acute kidney failure after they sought a second opinion.
Feedback isn’t uniformly positive: two 1‑star reviews describe a poor experience involving alleged failure to identify fleas, disagreement about what was previously communicated, and frustration over a prescription request.
Services
Services and scenarios explicitly mentioned in reviews include
- •Cats-only / feline-focused practice environment (described by owners as a “feline specialist” clinic)
- •Consultations that cover complex/chronic issues (examples mentioned: anxiety, bladder issues, dietary issues)
- •Diagnostic work-up: same-day scan and blood tests (as described by one owner)
- •Management of acute kidney failure using a stated clinic “protocol” (per one review)
- •Hospitalisation/overnight inpatient care (mentioned in the context of acute kidney failure)
- •Prescriptions (raised in a negative review as a point of difficulty)
- •Parasite assessment for fleas (raised in a negative review as an alleged miss)
People
- •Ioanna (vet): mentioned for taking time to go through a cat’s history, not rushing the appointment, and addressing anxiety plus bladder and dietary issues; also associated with arranging same-day admission for a scan and blood tests.
- •Male receptionist (name not given): one reviewer describes him as empathetic and says he liaised with the vet and called back multiple times after checking details.
- •Vets and nurses (not individually named): one owner highlights clear communication about prognosis and approach during an overnight hospitalisation, and being kept informed throughout.
Reviews
Google rating: 4.8 stars from 81 reviews. “”
- •Cats-only environment is repeatedly valued, particularly for nervous cats (less stressful without barking dogs).
- •Communication and time spent: examples include not being rushed in consults, detailed history-taking, and being kept informed during hospitalisation.
- •Diagnostics and responsiveness: one owner reports same-day admission for a scan and blood tests; another describes successful management of acute kidney failure after a second opinion.
- •Practical flexibility: one reviewer appreciated being allowed to reschedule when transport fell through.
- •Negative outliers: two 1‑star reviews allege poor attitude/service, failure to identify fleas, disputed communication (“gaslighted” claim), and problems handling a prescription request; the same reviewer also characterises the clinic as “money grabbing.”
Animals Treated at Oxford Cat Clinic Marston
Animals We Treat
Companion Animals
Opening Hours – Oxford Cat Clinic Marston
Opening Hours
Hours
Reviews for Oxford Cat Clinic Marston
Note: Showing the 5 most recent Google reviews out of 81 we track in total. Recent reviews may not be representative of overall sentiment.
Parveen Bano
3 weeks ago
Kirsty Price
8 months ago
St Frideswide’s
8 months ago
Pamela Ansell
11 months ago
Very good caring service.
Matty Holder
a year ago
- Bad service - Bad attitude - Couldn't identify fleas on my cat - Gaslighted me about whether they'd told me she had fleas or not - Money grabbing - Couldn't understand the basic request for a prescription Please don't reply explaining how you would like to resolve the issues - you didn't care when I came in (you only wanted to gaslight me and take my money). And don't tell me I'm mistaken; I made myself clear on the phone and in person when you'd prepared the incorrect order for me.
Matty Holder
10 months ago
- Bad service - Bad attitude - Couldn't identify fleas on my cat - Gaslighted me about whether they'd told me she had fleas or not - Money grabbing - Couldn't understand the basic request for a prescription Please don't reply explaining how you would like to resolve the issues - you didn't care when I came in (you only wanted to gaslight me and take my money). And don't tell me I'm mistaken; I made myself clear on the phone and in person when you'd prepared the incorrect order for me.
Amy Fielding
11 months ago
My first visit to this practice today. I initially spoke to a male receptionist on the phone and explained some of my cat's historic problems, and he liaised with the vet for me and was exceptionally empathetic and understanding, phoning me back and forth twice after consulting the vet. We saw Ioanna the vet today, and she really took the extra time to find out everything that had been going on with my cat previously, I felt she really listened and didnt rush us in the consultation, addressing my cat's anxiety, bladder issues, and dietary issues. She also managed to admit my cat for a scan and batch of blood tests on the same day. As the Cat Clinic is a feline specialist vet practice, it is a less stressful environment for my timid, anxious cat, as she doesn't have to worry about barking dogs while she's admitted. I'm really impressed and would recommend to other cat owners.
Tom Merritt
a year ago
Great place for kitties. Well informed staff and vets. Always care for your cats and provide the help necessary. Only downside to the whole place- much like their Botley location- parking is an utter nightmare. I won't hold that against them, but will say go early as you may need to park in a neighbourhood and walk to them.
Valerie Morgan
a year ago
Thank you to the Oxford Cat Clinic vets!!!! Thanks to the vets and nurses, our little Lipa is alive today. I am so glad we came for a second opinion (after another vet charged us hundreds of pounds only to tell us to put her down), we followed OCC’s protocol to manage her acute kidney failure, and today she has pulled through and is brighter than ever. They take a human approach and you can tell they’re here to make a difference and are personally invested. The staff were so lovely when Lipa was hospitalized overnight, communicated clearly the prognosis, approach, and kept us informed. I can’t say enough- if you’re a cat owner in Oxford, don’t hesitate to come here!
Mar A Rodda
2 years ago
Excellent practice. They always take great care of both my cat's needs and mine. I particularly appreciate that they've let me reschedule appointments when I couldn't find a means of transport to get to the clinic. And my cat even likes the waiting room!
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